Text Messaging

The Primum Expert Text Line

Primum Health, Inc. connects practicing clinicians with oncology experts. Each participating expert has a dedicated Primum Health phone number. A clinician texts that number with a clinical question, the expert replies by text from the same number, and Primum Health support may follow up about that question on the same thread.

How you opt in

An expert shares their Primum Health number with clinicians directly. You opt in by sending the first text to that number, and it replies only on threads you started. An expert's number never texts a phone that has not texted it first and never sends marketing text messages. Texting an expert does not opt you in to any other messages from us. An expert’s number is shown with this notice:

Example only. Dr. Jane Doe and this number are illustrative.

What to expect

• Messages are about the question you texted: the expert’s answer and follow-up from Primum Health support.
• Message frequency varies. Message and data rates may apply.
• Do not include patient-identifying information in a text message.
• Carriers are not liable for delayed or undelivered messages.

Help and opting out

Reply STOP to any expert's number to stop texts from all Primum expert numbers, START to resume, or HELP for help. You can also email info@primum.co.

If you also have a Primum account

Text messages your Primum account sends to the mobile number you added in the app, such as notifications and account verification, are separate from the Expert Text Line. They are covered by the Terms of Use you accepted when you registered, including how to opt out of them.

Your privacy

Your texts become part of your Primum inquiry and are handled like any other Primum conversation under our Terms of Use and Privacy Policy, including use in de-identified, aggregated insights that do not identify you or any patient. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages or as required by law.